TERMS AND CONDITIONS OF USE

If you wish to register on the dynamic-illusion.pt website, you can do so using the MY ACCOUNT option, available on the website. The registration process is quite simple. We only collect the elements necessary to be able to recognize, contact and provide personalized treatment. If you authorize it, your data may also be used within the scope of direct marketing campaigns, namely to send emails and SMS/MMS messages to your cell phone.

The user of the dynamic-illusion.pt website is responsible for the access elements to their account (username and password) in order to guarantee the confidentiality of their data.

To order at dynamic-illusion.pt you must first register on the website, and follow the steps we indicate:

dynamic-illusion.pt presents information about the price (VAT included) in Euros, one or more images, and a brief description of the items. Due to frequent fluctuations in market conditions, we decline any responsibility for any error or omission found in prices, images or descriptions of items. Some images presented are decorated with props in order to show the product in its functionality, and are therefore not included in the price of the product.

Orders are expected to be delivered within 5 working days, from the date of confirmation by the customer to dynamic-illsuion.pt.

In case of delay, you must contact the delivery service of the chosen carrier and request a new appointment or immediate delivery. If you are unable to do so, you must contact DYNAMIC ILLUSION, Lda at 351 252 219 489 or by e-amil office@dynamic-illusion.pt, to resolve the shipment.

Shipping costs depend on 3 factors: Place of destination of the order, weight and volume, and payment method. As an indication, we can provide the approximate shipping costs, by volume:

After completing the order process, confirmed by the dynamic-illusion.pt team, and for it to be shipped, you must make payment in the following ways:

During the trial period, if you detect any deficiencies in the functioning of the equipment, it is essential that you return it with all the items that accompanied it in the sale: purchase receipt, packaging (not damaged), books and/or instruction manuals, cables, etc. . The costs for returning products will be borne by the Customer.

All new products for sale at dynamic-illusion.pt have a two-year guarantee of good functioning, guaranteed by the respective brands, unless expressly stated otherwise. To benefit from this guarantee, the customer must keep the invoice as proof of purchase. Guarantee return costs will be charged/supported by the CUSTOMER.

1. Conditions for accepting Returns/Exchanges:

You can cancel an order already placed by sending an email to office@dynamic-illusion.pt up to 14 days after placing the order.